Right of Withdrawal

According to and within limits of Law by Decree n. 185 dated May 22, 1999, Customers are entitled to exercise their right of withdrawal, within 10 working days from receipt of goods delivered.

Customers have to notify the right of Withdrawal by registered letter with return receipt or telefax/telegram/e-mail – reconfirmed by registered letter, within the following 48 hours – to the followings:

  • Palomar srl
  • Via De’ Serragli 9
  • 50124 Firenze Italy
  • phone +39 055 212160
  • e-mail :

Palomar Srl will provide for crediting back to Customer the value of products subject of the claim within and not latest than 30 working days after receiving back products subject of the claim. This settlement will be effected thru same channel used and indicated by Customer when performing the relevant purchase, i.e. same credit card and same bank account.

In any case, charges borne for returning products are to be on Customer account.

Palomar Srl will refuse products not returned free of expenses or encumbered by delivery charges not fully paid by Customer; or in case Customer has not acted in accordance with modalities and terms regulated by art. 5 of Law by Decree 185/99 as to notification of right of withdrawal, or in case products aren’t sent back in their original packages or not equipped with all their accessories and/or instructions handbook, if/when any, or any other element originally included.